Insights

In today’s fast-moving digital world, chatbots are becoming an essential part of how businesses talk to customers and even their teams. But let’s be honest—many chatbots still sound robotic, give irrelevant answers, or just say “I don’t understand.” Why? Because most of them are built on general-purpose models that don’t really “know” your business. That’s where custom LLMs come in.

The rise of Large Language Models (LLMs) like OpenAI's Claude, Anthropic's Claude, and Google’s Gemini marks a turning point in how enterprises use artificial intelligence. Unlike earlier AI tools, LLMs can understand, generate, and interact using natural language, making them highly versatile for a wide range of business and enterprise use cases. Let’s explore the key areas where LLMs are already making a differen...

Introduction Small businesses generate vast amounts of data, from customer interactions and inventory records to sales transactions and business reports. However, efficiently retrieving and utilising this data can be challenging. A Retrieval-Augmented Generation (RAG) based database offers an innovative solution by combining advanced search capabilities with generative AI models ...

Introduction to AI Agents, Agentic AI represents the next step in AI evolution, moving beyond traditional generative AI models. While generative AI focuses on producing content in response to prompts, AI agents are designed to be interactive and purposeful, capable of maintaining context over extended interactions and executing multi-step processes. These agents can:

Part II While cryptocurrencies play a significant role, other payment innovations are reshaping the digital finance landscape. 1. Smart Contracts: Automating Transactions Smart contracts, integrated within some cryptocurrencies, automat...

The world of digital payments is evolving rapidly, driven by technological advancements that are revolutionising financial transactions. While cryptocurrencies like Bitcoin have captured global attention, the future of digital payments extends far beyond decentralised currencies. Let’s explore the key innovations shaping this transformation. Part I